Delivery and Returns
Delivery Information
We aim to deliver your order in the most efficient and secure way possible. All orders are processed and dispatched from our warehouse within the United Kingdom.
Delivery Destinations
We currently ship to the United Kingdom, the European Union, and selected international countries. Shipping options and costs will be displayed during checkout based on your delivery address.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the courier’s website.
Delivery Issues
If you are not at home at the time of delivery, the courier will usually leave a card with instructions. Your parcel may be left with a neighbour, in a safe place, or taken to a local depot for collection.
Please ensure your delivery address is correct at the time of order. We cannot be held responsible for parcels lost due to an incorrect address provided by the customer. For any delivery-related queries, please contact our Customer Service team.
Returns and Exchanges
Our aim is for you to be completely satisfied with your purchase. If you wish to return an item, please follow our simple returns process.
Returns Policy
You have 28 days from the date of receipt to return any item for a refund or exchange, provided that:
- The item is in its original, unworn, and unaltered condition.
- All original tags and packaging are intact and included.
- The item is not a personalised or made-to-order product (which are non-returnable unless faulty).
How to Return an Item
- Request a Return: Initiate your return through your online account or by contacting our Customer Service team via the website contact form. You will receive a Returns Authorisation (RMA) number and instructions.
- Prepare Your Parcel: Securely pack the item in its original packaging, including all accessories and documentation. Enclose the completed returns note (or a copy of your invoice) inside the parcel.
- Ship Your Return: For UK returns, we provide a pre-paid returns label. Please affix this label securely to your parcel and drop it at your local Post Office or designated courier drop-off point. For international returns, you are responsible for the return shipping costs. We recommend using a trackable and insured service. The return address will be provided with your RMA instructions.
Exchanges
For a speedy exchange, we recommend placing a new order for the desired item and returning the original item for a refund following the standard returns procedure. This is often the fastest way to receive your preferred size or style.
Questions?
If you have any further questions regarding delivery or returns, please visit our FAQ page or contact our Customer Service team through the online contact form. We are here to help.